ATM-Operators - Thane - 2

About Company

Clear Secured Services Limited

Position Overview

Responsible for performingwithdrawal, loading and FLM call resolution to ensure fulfillment of SLA

Main Responsibilities

OPERATIONAL

ATM

•Prepare Daily Route Plan (DRP)\nfor withdrawal and loading, in consultation with Route Leader

•Pick-up cash based on bank wise\nindent and denomination

•Prepare cash receipt and take\napproval from Route Leader

•Complete allocated site visits\nfor loading or EOD on daily basis

•Resolve the FLM (First Level\nMaintenance) issues within TAT

•Punch all the required entries in\nAndroid device timely and accurately such as - withdrawal, loading, EOD, FLM

•Punch the counter entry in CBS\nand submit the same to Route Leader

•Inform Route Leader in case of\nany issue and enter the same in Android device

•Submit the return cash to vault,\nin cases when loading could not happen due to unavoidable circumstances

•Prepare CBR (Cash Balance Report)\nwhen mandatory as per SLA (e.g. for HDFC bank) and submit to Route\nLeader

•Coordinate with the Reports team,\nas required, for mandatory customer reports

CIT

•Collection of CIT bags, scratch\ncards, seal from Route Leader

•Enter all CIT pick-up related\nupdates in Android

•Pick-up cash from beat customers

•Deposit the cash in bank for same\nday pick up or in the vault for next day

•Handover the deposit slip for\nnext day basis SLA

•Coordinate with the customers for\ncash availability for cash pick-up

Job Requirements & Qualification

QUALIFICATION

12th pass required

EXPERIENCE

Total experience of 2+ years in\nsimilar kind of role

Additional Details

INTERNAL

•Call Center – for FLMs