Field Officer

Namra Finance Ltd. is seeking a dedicated and proactive Field Officer to join our team in Gondia, Maharashtra, India. This is a permanent, full-time position, based out of our local office, offering a vital opportunity to contribute to financial inclusion and community development.As a Field Officer, you will be at the forefront of our operations, directly engaging with customers and playing a crucial role in expanding our reach and impact within the region. We are looking for an individual who is passionate about serving communities and eagerto make a tangible difference in people's lives by facilitating access to essential financial services.

We are looking for an enthusiastic individual with 0 to 5 years of experience, making this an excellent opportunity for both fresh graduates eager to starttheir career in finance and seasoned professionals looking for a dynamic field role. The ideal candidate will possess strong communication and interpersonal skills, a natural ability to build rapport, and a customer-centric approach. You should be self-motivated, results-oriented, and comfortable working independently while also being a collaborative team player. A keen interest in understanding customer needs and providing tailored financial solutions is essential for success in this role.

Your day-to-day responsibilities as a Field Officer willbe diverse and impactful, focusing on key aspects of our financial services delivery. A primary focus will be on customer acquisition and business sourcing, where you will actively identify and engage potential clients within your assigned territory, explaining our range of financial products andservices to meet their specific needs. You will be responsible for conducting thorough Know Your Customer (KYC) verification processes, ensuring all documentation is accurate and compliant with regulatory standards. Facilitating the smooth and timely disbursement of loans to eligible customers willbe another critical task, requiring meticulous attention to detail. Furthermore, you will manage and follow up on loan repayments, ensuring timely collections and adherence to company policies, while also providing support and guidance to customers regarding their repayment schedules. Building and nurturingstrong, lasting relationships with our customers is paramount; you will act as a trusted point of contact, addressing their queries and ensuring a positive experience with Namra Finance Ltd. You will also be expected to efficiently utilize company-provided smartphones and mobileapplications for data entry, transaction processing, and reporting, ensuring accurate and real-time updates. This role requires a proactive approach to problem-solving and a commitment to maintaining the highest standards of service and integrity.

To excel in this role, candidates should possess excellent communication and interpersonal skills, enabling effective interaction with a diverse customer base. Proficiency in using smartphones and mobile applications for daily operational tasks is required. A proactive mindset for customer acquisition, relationship building, and problem-solving iscrucial. While prior experience in financial services is a plus, a strong willingness to learn and adapt is highly valued. The compensation for this permanent, full-time position ranges from INR 144,000 to 216,000 per annum, and the role operates on a day shift schedule. If you are ready to embark on a rewarding career path and contribute to financial empowerment in Gondia, we encourage you to apply today.