Field Officer

Swiggy Instamart is seeking dynamic and results-driven individuals to join our team as Field Officersin Aligarh, Uttar Pradesh, India. This is a permanent, full-time position offering a day shift work arrangement, based out of our office. As a Field Officer, you will be at the forefront of our operations, playing acrucial role in expanding our reach and ensuring a seamless experience for our customers and partners. You will be instrumental in driving growth, building strong community relationships, and upholding Swiggy Instamart's commitment to rapid and reliable service delivery.We are looking for candidates with 0 to 5 years of experience who possess a strong aptitude for customer engagement and business development. Essential skills include proven capabilities in customer acquisition and business sourcing, demonstrating an ability to identify and onboard new usersand partners effectively. Strong communication skills are paramount, enabling you to articulate our value proposition clearly and persuasively. You should also exhibit excellent interpersonal skills, fostering positive relationships with diverse stakeholders. Proficiency in smartphone usage and mobile application handling is critical, as you will frequently interact with our platform and assist others in its use. A proactive approach to relationship building, coupled with a keen eye for detail in tasks such as KYC verification, will be highly valued. While specific experience in loan disbursement andcollection might be a plus, we are particularly interested in candidates who can apply these principles to managing financial transactions and ensuring timely collections within a fast-paced commercial environment.

Your day-to-day responsibilities will be diverse and impactful, directly contributing to Swiggy Instamart's success in the Aligarh region. A primary focus will be on robust customer acquisition efforts, engaging potential users, educating them about the convenience and benefits of Instamart, and guiding themthrough the onboarding process. Simultaneously, you will be responsible for business sourcing, identifying and partnering with local vendors and merchants to expand our product offerings and service capabilities. This involves conducting thorough KYC verification for new partners, ensuring compliance with company standards.You will actively manage financial transactions, including ensuring timely collections from partners or customers as per company guidelines, and meticulously documenting all related activities. Building and maintaining strong, positive relationships with both customers and merchant partners will be key to fostering loyalty and ensuringoperational smoothness. Furthermore, you will provide on-ground support, assisting users with mobile application handling, troubleshooting common issues, and gathering valuable feedback to enhance our service. Your role will also involve regular reporting on field activities, market insights, andprogress towards acquisition and sourcing targets, contributing directly to strategic decision-making.

This is an excellent opportunity for individuals looking to make a significant impact in the quick commerce industry. We offer a competitive annual salary ranging from INR 144,000 to INR 216,000, commensurate with your experience and skills. We have 10 exciting openings for this role, providing ample opportunity to join a growing team and contribute to a leading brand.If you are a motivated individual with a passion for customer service, business growth, and community engagement, we encourage you to apply and become a vital part of the Swiggy Instamart family.