Route Leader - Saki Vihar- 2

About Company

Clear Secured Services Limited

Position Overview

Responsible for preparation andallocation of resources for route operations to ensure smooth service deliveryand fulfillment of SLA

Main Responsibilities

STRATEGIC

•Ensure preparation of daily route\nsheet and route prioritization for operations

OPERATIONAL

•Prepare Indent for hand-over to\nATM/CIT operators for daily route operations

•Prepare, allocate and replace\nresources for withdrawal and dispatch route

•Allocate android to custodians

•Check loading performance by\ncoordinating with the Reports team

•Share the customer report with\nthe bank at the end of day

•Manage escalations related to ATM\nand CIT and coordinate with FLM coordinators for closure of the issues

•Support recon team by responding\nto internal recon related queries

•Check and validate the daily\nroute plan at the end of day

•Perform the debriefing of the\nroute with ATM/CIT operators

•Ensure proper cash processing, in\nthe case of night duty

•Monitor CBR submission

•Monitor skip loading report

•Prepare monthly Operations MIS\nfor the routes

•Assist Branch Manager in\npreparation of feasibility report for new operations

•Coordinate with bank / MSP\nofficials for external audits

•Coordinate with CVOs for internal\naudits

FINANCIAL

•Manage petty cash related to\nroute operations and coordinate with Accounts team for the same

PEOPLE

•Manage a team of ATM/CIT\noperators by leading and coaching to engage and motivate them towards\nconsistently achieving customer service goals

Job Requirements & Qualification

QUALIFICATION

12th pass required, college degree in any\nspecialization preferred

EXPERIENCE

Total experience of 3+ years in\nsimilar kind of role with accountability of one branch or equivalent etc.

EXTERNAL

•Clients – Banks / MSPs’ CRA\nmanaging equivalent, auditors

INTERNAL

•Accounts – for petty cash

•Business Development – for\nfeasibility study and customer query resolution

•Audit – for internal audits

•Recon – for recon cases\ninvestigation and resolution

Additional Details

Other